Refund Policy

Refund Policy

 

At Jardin d’Or, we are committed to delivering products of the highest quality and ensuring every customer’s satisfaction. While we do not accept general returns at this time, we stand behind the excellence of our products and are here to assist in exceptional circumstances.

 

Damaged or Defective Items

 

If your item arrives damaged or defective, we offer a money-back guarantee. Please contact us at support@jardindor.com within 7 days of delivery with the following details:

 

Your order number

Photos of the damaged or defective product

Photos of the packaging

Our team will review your case and, upon approval, process your refund promptly. Refunds will be issued to your original payment method within 7 business days after approval.

 

Shipping Costs

 

Please note that original shipping costs are non-refundable. We aim to provide clarity and transparency, ensuring a seamless experience for our valued customers.

 

Questions or Concerns?

 

For any inquiries or concerns, don’t hesitate to contact our customer care team at support@jardindor.com. We’re here to help and ensure you have the best experience with Jardin d’Or.